Tour Booking – Terms & Conditions

Tour Booking – Terms & Conditions

These terms and conditions apply to all Bookings made between us.

Please read them carefully before making a Booking with us.

1. Definitions and Interpretation

In these terms and conditions, the following words shall have the following meanings:

Booking the reservation made by you or any person on your behalf for a Tour arranged by us.

Confirmation Email an email sent by us to you in accordance with clause 2.2.

Deposit the deposit payable through our Online System or over the phone.

Force Majeure any circumstances which are unusual and/or unforeseeable which are beyond our control, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood or drought.

Tour the tour that you have booked.

2. Bookings

2.1 A Booking is made by you by either booking through our Website or phoning us and by email. It also includes third party booking sites but is not limited to only our terms in this case.

2.2 Upon acceptance by us of your completed booking a binding contract is formed between us on the terms and conditions set out below. We will then confirm your Booking by issuing a Confirmation Email to you in respect of the same.  The Confirmation Email will detail where and when the tour is to take place.

2.2 We reserve the right not to accept or fulfil a Booking.

2.3 All Bookings are subject to availability.

2.4 When a Booking is made by one person on behalf of another person or other people (as the case may be), the person making the Booking confirms to us that he or she has the authority to make such Booking on behalf of the other person(s) (as the case may be).

3. What we provide

3.1 We will arrange for your chosen Tour and will provide:

(a) a bicycle of the correct size that has been maintained by a qualified mechanic.

(b) a secure place to leave luggage at your own risk.

(c) a knowledgeable tour guide.

4. Own Cycles & Helmets

4.1 You may bring your own cycle but we cannot delay the tour if you have a problem with your own cycle. Helmets are not guaranteed and their safety cannot be assured if one is borrowed as they are a used item.

5. Your responsibilities

5.1 You are responsible for ensuring that you are physically fit enough to undertake the Tour you have booked.  We do not accept any responsibility for your failure to complete your Tour due to lack of fitness, illness or injury.

5.2 You accept that cycling on a public highway or cycle route carries its own risks and you have made your Booking on the basis that you undertake the Tour at your own risk. 

5.3 You will ride your cycle responsibly at all times.

5.4 You will stop and report any issues with your cycles such as with the brakes, steering or wheels, etc. as soon as you notice them. You agree not to continue with your tour until we have checked through the cycle and are happy that the cycle is safe to continue.

6. Price and Payment

6.1 In consideration of our arranging your Tour in accordance with these terms and conditions you will pay us the price per person for the Tour of your choice.

6.2 Upon placing your Booking the full amount is payable.  No Bookings will be confirmed until such payment is received by us.

6.3 Payment will be accepted by us by direct bank transfer or by credit and debit card. We have secure online payment options also.

6.4 The prices on the Booking Form or online booking system on the website are correct at time of website publication, however, we reserve the right to raise or lower our prices at any time. 

7. Cancellation

7.1 You may cancel your Booking at any time by sending us notice at our offices to that effect.  However, we may incur costs in cancelling your Tour and reserve the right to charge the cancellation fees set out in our cancellation policy. A tour is not deemed cancelled until you receive notice from us it is cancelled.

8. Alterations

8.1 If you wish to make any changes to your Booking once it has been confirmed we will charge you an administration fee of £5.00 to cover the costs incurred by us in making the alterations along with any cancellation charges incurred by us and any additional charges arising as a result of the alteration.

8.2 In the event that we need to make any changes to your Tour once your Booking has been confirmed by us we will notify you of such changes in writing at the earliest possible time notifying you of any subsequent alteration in the price that you have to pay us.

8.3 Any increase in the price as a result of any alteration to your Tour will be payable by you to us prior to the start of your Tour.

8.4 Subject to the above charges, if there is any balance due to you after any alteration has been made, then we will refund it to you.

9. Our Liability To You

9.1 We accept responsibility for death, personal injury and direct loss suffered by you which you can demonstrate was caused by our negligence up to the limit set out in clause 9.3 below.

9.2 We will not be liable to you where any alleged loss or damage results from:

(a) any of your own actions or omissions or those of any member of your party;

(b) the action or omission of a third party not connected with the provision of your Tour; or

(c) an event or circumstances which we could not have predicted or avoided even after taking all reasonable care;

(d) where any loss or damage is considered to be indirect or consequential loss.

9.3 Except in respect of death and personal injury, in respect of which no limit of liability shall apply, our total liability to you under this contract between us shall be limited to the total cost of your Booking.

9.4 We shall have no liability to you if we are unable to fulfil a Booking due to an event of Force Majeure.

9.5 You accept that if leaving your luggage with us that your luggage and contents are left at your own risk. We do not accept responsibility for any loss or damage to luggage and their contents.

10. Data Protection

10.1 Except where expressly permitted under the Data Protection Act 1998, we will only use your personal details in connection with your Booking arrangements, unless you agree otherwise.  

10.2 We will keep your personal details secure in accordance with our obligations under the Data Protection Act 1998.

11. General

11.1 These terms and conditions constitute the entire agreement between us, and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

11.2 Any notice required or permitted to be given by either of us to the other under these terms and conditions shall be in writing.

11.3 No failure or delay by either of us in exercising any of its rights under these terms and conditions shall be deemed to be a waiver of that right, and no waiver by either of us of any breach of these terms and conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

11.4 If any provision of these terms and conditions is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

11.5 Except as otherwise expressly provided herein, nothing in these terms and conditions confers or purports to confer on any third party any benefit or any right to enforce any of these terms or conditions pursuant to the Contracts (Rights of Third Parties) Act 1999.

11.6 These terms and conditions shall be governed by English law, and both of us hereby agree to submit to the exclusive jurisdiction of the English courts.

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